Help and Frequently Asked Questions (FAQS) for the Unisoft Data Repair Center

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1. Submitting

1.1 - How does the Data Repair Center work?

• Here is an outline of how the repair process works:
  
  
  1. Enter an email address which will be used as a login to the Data Repair Center.
  
  
  
  2. Fill out the request form, submit it, and wait for our quotation.
  
  
  
  3. Confirm the quotation amount and repair analysis will begin.
  
  
  
  4. Login to the Data Repair Center to view the status and notes for your repair.
  
  
  
  5. Download and complete payment form to send to Unisoft to have repaired files returned.
  
  
  
  6. When the repair is complete and payment has been received you may download your repaired files.
  
  
  
  7. Repair is complete!
  
  
  

2. Uploading

2.1 - What files do I need to upload for my repair?

When uploading files to be repaired, please check that all the required files are included and zipped.  Which files do you need to include? For details, click on your version of ACCPAC below:

• ACCPAC for Windows
• ACCPAC Plus

1. ACCPAC for Windows

   For all repairs, we require the Data Files for the damaged module(s).

   CS*.*, BK*.*, TX*.*, *.DDF and the Datadict.dat file. These are found in the company data directory.

   For the Canadian Payroll, please send us the CT*.* and for US Payroll we need the UT*.*.

   For Order Entry, we require Accounts Receivable & Inventory Control.

   For Purchase Order, we need Accounts Payable & Inventory Control.

   (Make sure you include the version numbers of your ACCPAC modules)




2. ACCPAC Plus

   For all repairs, we require the Data Files for the damaged module(s).

   For Order Entry, we require Accounts Receivable & Inventory Control.

   For Purchase Order, we require Accounts Payable & Inventory Control.

   For Inventory Receipts, we require Accounts Payable, Inventory Control and General Ledger accounts file.

   (Make sure you include the version numbers of your ACCPAC modules)

2.2 - How do I split a large file into smaller ones using WinZip or FileFission?

2.3 - What are the different methods of delivering my damage data to Unisoft?

2.3 - Where can find out more info about the different ACCPAC Modules for Advantage Series?

• Go here to find out more about the ACCPAC Modules such as System Manager, GL, AR, AP etc.

3. Logging On

3.1 - I forgot my password to login to the Data Repair Center. What should I do?

• You can have a new password emailed to you. Go to the Data Repair Center login page. Click on "I forgot my password." Then enter the email address you submitted on your data repair request form. A new password will be emailed to that address. You should change your password to one that you can remember. Login with your new password and under the Login box, click "Change your password".

3.2 - I am unable to login or access the Data Repair Center.

• The Data Repair Center uses cookies as part of the login feature. Cookies must be enabled in your web browser options in order for you to login and view your repair status.

4. Downloading

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5. General Help

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